All Retro fit Seat Bidets that we supply come with a total:
– 2 Year Limited Warranty.
(1 Year Standard Manufacturer’s Warranty + 1 Year Complimentary Parts & Labour Warranty)
First Year: All Postage, Parts & Labour costs are covered under Warranty.*
Second Year: Parts and Labour are covered under Warranty. Postage costs apply.*
Extended Warranties of up to 2 years extra can be offered during the initial 2 Year Warranty period.
This can extend the Warranty period up to a total of 4 years.
Extended Warranty covers Parts and Labour. Postage costs apply.*
*Accidental Damage to External Parts will not be covered under Warranty*
*If a fault or issue occurs with one of our products please immediately stop using the product and contact our Customer Care Team on: 0755 917 744
Our Customer Care Team is well trained and versed with our products and services. 99% of the usual problems/issues can be resolved over the phone. If the issue cannot be resolved over the phone, our Customer Care Team will guide you through the warranty/repair process starting with removal of the product and postage.
All of our products are designed for easy self-removal/re-installation and we supply step-by-step instructions on how to complete this process. We also supply easy-to-use mailing labels for the return postage.
All repairs are carried out by one of our qualified Technicians and protocol usually dictates each product is to be repaired the same day it is received. The goods are then sent back within 1-2 business days after the repairs have been completed.
(If required, payment is to be received prior to the start of any repairs).
Within relevant Warranty guidelines, we offer a refund, exchange or credit:
– If the goods are faulty and cannot be repaired (within the 1st year standard warranty only).
– If the goods have been wrongly described.
– If the goods are different from a sample shown to you.
Please retain your invoice/proof of purchase to validate your warranty. To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase.
Due to health and safety reasons, we generally cannot accept ‘change of mind’ returns.
Returns may incur up to a 20% restocking fee and/or shipping costs.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If a fault or issue occurs with one of our products please immediately stop using the product and contact our Customer Care Team on: 0755 917 744 or prepare a photo/video of the fault and complete the form below.